Convergys sets up 7th call center in the Philippines

MANILA PHILIPPINES - Convergys Corporation, the world's largest provider of outsourced customer care services, has just brought an array of new call center jobs to one of the Philippines' most affluent cities.

Convergys, which reported US$2.5 billion in revenues for 2004, expands its Philippines operations and has strategically built its seventh integrated contact center in Quezon City, in Metro Manila.

Located along Commonwealth Avenue, the new Convergys contact center is perhaps the closest to residential areas of all its facilities in the Philippines.

Other contact centers in the Philippines have typically been centered in mixed-use economic zones. Convergys chose Commonwealth Avenue to bring work closer to its employees.

"Convergys prides itself on 'Outthinking and Outdoing' on behalf of its clients every day. With the opening of this new facility, which is conveniently located for many of our employees, Convergys shows that we are 'Outthinking and Outdoing' on behalf of our valued workforce too," said Marife Zamora, vice president and country manager for Convergys' Customer Management Group (CMG) in the Philippines.

Convergys' new integrated contact center on Commonwealth Avenue can accommodate up to 1,500 agents and is equipped with nearly 600 production stations boasting the latest customer care technologies to serve clients 24/7 in a diverse range of industries.

Convergys operates five other integrated contact center facilities within Metro Manila and one in Cebu City. The company currently counts about 6,000 Filipinos in its workforce.

Convergys is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support.

Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries, including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Based in Cincinnati, Ohio, Convergys has more than 62,000 employees in 68 customer contact centers, three data centers and other facilities in the US, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com .

9/28/2005

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